We are Saltstraumen Brygge AS, Org nr: 988 025 089, address: Tuv, 8056 Saltstraumen, Norway.
This Agreement sets out what we can expect from each other when you book accommodation from us.
Our services include accommodation with no linked travel arrangement (including, without limitation, flights, car hire, coach, train, transfer services, tour, excursion or any other tourist service).
We will only deal with you, the lead name, and you must be an adult when you book. Anyone under 18 on your booking must be accompanied by an adult.
This Agreement is made under the laws of Norway and you submit to the exclusive jurisdiction of Norwegian courts.
By signing this Agreement, you confirm, that you have read the all terms and conditions and you agree to the content. When you book accommodation, you are accepting this Agreement on behalf of everyone travelling.
You must ensure all information you give is correct and tell us if any of it changes. By providing other people’s personal data, you must be sure that they agree to share their data with us.
In application of the law regulations, you and anyone on your booking may be asked at the time of your check-in to provide a copy of your passport and to fill out a registration card.
You must comply with all passport, visa and other immigration requirements. Your passport and travel documents must be in good condition; you may be refused to check-in if they are damaged or have been tampered with.
The Price You Pay
You are required to pay 30% of your accommodation’s price at the time you book your accommodation with us. The rest of your booking fees has to be paid in full 60 days before your arrival. If any of those payments is not received, we reserve the right to treat your booking as cancelled and we may charge you the applicable cancellation fees.
When you book your accommodation, we will send you your booking confirmation.
Mistakes can happen, so if any price on your booking confirmation, our website or our booking systems is obviously wrong, a booking made based on that price won’t be valid, we can cancel it and refund you unless you want to pay the correct price.
*Please note that we do not pay any bank fees incurred for international transfers. This fee (approx. 50-100 NOK per international transfer) will be deducted from the amount of your payment.
Before You Stay
Sometimes you may want to make changes to your booking. When making changes, the price of your new accommodation will be based on the price that applies on the day you make the change.
You may transfer your booking to someone else if you give us at least 2 days’ notice in writing or by email and the new lead name accepts the transfer and the terms of this Agreement. You will be responsible, together with the new lead name, for our booking fees and any costs as a result of the change.
If You Cancel Your Booking
To cancel your booking please tell us as soon as possible. You must pay a cancellation fee which covers our administration costs and compensates us for the risk that we do not resell your accommodation. The fee is based upon how long before your accommodation you tell us you want to cancel and is a percentage of the total price of your accommodation. We may not be able to refund elements of your booking if they are added extras.
*Please note that we have no control over the exchange rate that will be calculated for refunds and we are not responsible for any loss incurred.
How long before your check-in date you cancel
Percentage of your accommodation price
What if I need to cancel because of an emergency or unavoidable circumstance?
We may be able to give you a refund or waive the cancellation penalties if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our cancellation policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.
Circumstances that require documentation:
Death of a guest, additional guest, immediate family member, or caregiver.
Unexpected serious illness or injury affecting a guest or member of the travelling party. The documentation must be dated after the reservation was booked. Pre-existing conditions known to you and everyone travelling with you at the time of booking are not covered by cancellation policy.
In those circumstances you can also:
- cancel your booking and receive a Cancellation Voucher within a few working days after cancellation, redeemable for the same value,
- amend your booking (change your arrival date).
*Please note that we strongly urge you to purchase insurance, and in particular, cancel-for-any-reason (CFAR) policies for any trips you are booking.
If We Cancel Your Booking
If we cancel your booking (except where it’s because you haven’t paid or unless we have cancelled because of one of the reasons listed in ‘Events Beyond Our Control’), you can have a full refund or accept a replacement accommodation from us of a similar standard and price if we can offer you one.
Events Beyond Our Control
Examples of events beyond our control are: war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, actual or potential severe weather conditions, the imposition of sanctions or other governmental action and any other similar events.
If We Change Your Accommodation
We aim to give you what we promise but, as our accommodation are planned a long time in advance, sometimes things can change. If we tell you about a major change after you book your accommodation, you can:
- accept a replacement accommodation from us of the same or similar standard and price at the date of the change, if we are able to offer you one,
- cancel your booking and receive a full refund.
During your stay
Only you can use your accommodation. No-one else can stay there. You are responsible for any damage to your accommodation or its contents during your stay.
We can refuse to accept you or continue dealing with you if we, or another person in authority, believe your behavior (by any form of communication or in person) is disruptive.
If you are disruptive on your stay, we can remove you from your accommodation. You will not be entitled to any refund in either case and we will not provide compensation or meet any costs or expenses.
If you are disruptive you will be responsible for any damages, costs and expenses (including legal expenses) incurred as a result, including for example cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any guest, members of staff or agent affected by your actions.
Disruptive behavior includes being threatening or abusive, damaging property, upsetting, annoying or disturbing any guest, members of staff or agents or putting any of them in danger.
If Things Go Wrong During Your Stay
If you are in difficulty on your stay, we will help by providing information on health services and local authorities and helping you to make phone calls and/or send emails. You will be responsible for any costs we incur if the difficulty is your fault.
If you have a complaint you must tell our representative straight away so we can solve the issue.
Modifications of The Terms and Conditions
Terms of this Agreement may be varied at any time by Saltstraumen Brygge at its own discretion. In this case, the new terms of the Agreement will be available on our website and will automatically apply to you with immediate effect, except for if you booked your accommodation with us before the date of publication of the new terms, in which case the previous accepted version of the Agreement remain applicable.