Terms and Conditions

We are Saltstraumen Brygge AS, Org nr: 988 025 089, address: Tuv, 8056 Saltstraumen, Norway.

This Agreement sets out what we can expect from each other when you book accommodations, boats and equipment from us. Unless a special agreement is concluded, the following rules apply. 

Our services include accommodation, boats and fishing equipment rentals with no linked travel arrangement (including, without limitation, flights, car hire, coach, train, transfer services, tour, excursion or any other tourist service).

This Agreement is made under the laws of Norway and you submit to the exclusive jurisdiction of Norwegian courts.

By signing this Agreement, you confirm, that you have read the all terms and conditions and you agree to the content. When you book accommodation, you are accepting this Agreement on behalf of everyone travelling.

 

Providing Information

 

You must ensure all information you give is correct and tell us if any of it changes. By providing other people’s personal data, you must be sure that they agree to share their data with us.

You must comply with all passport, visa and other immigration requirements. Your passport and travel documents must be in good condition; you may be refused to check-in if they are damaged or have been tampered with.

 

Booking and confirmation

 

A booking is binding once it has been confirmed and you have received an order confirmation document or order number. You may receive this verbally, by email, in writing, or through our booking system. When you make a booking, you must state your name, address, email address and phone number. In order to book a room or a boat at Saltstraumen Brygge, you must be 18 years of age or older. Minors under the age of 18 are not permitted to stay overnight unless in the company of a parent or legal guardian. 

Check-in for our rooms and apartments starts from 15:00 and check-outs are allowed until 11:00. We do not rent boats for hours (full days only). The full day renting period for boats starts at 12:00 until 11:00 next day. 

 

Before Your Stay

 

Sometimes you may want to make changes to your booking. When making changes, the price of your new accommodation will be based on the price that applies on the day you make the change.

You may transfer your booking to someone else if you give us at least 2 days’ notice in writing or by email and the new lead name accepts the transfer and the terms of this Agreement. You will be responsible, together with the new lead name, for our booking fees and any costs as a result of the change.

 

The Price You Pay

 

You are required to pay 30% of your order’s price at the time you book with us. The prepaid amount will be deducted from your final bill. 

The rest of your booking amount can be paid in full at the time of your arrival. If prepayment is not received, we reserve the right to treat your booking as cancelled and we may charge you the applicable cancellation fees.

For payments on the website, you can use VISA or MasterCard, for payment at Saltstraumen Brygge we accept cards or cash payments.

If any price on your booking confirmation, our website or our booking systems is obviously wrong, a booking made based on that price won’t be valid, we can cancel it and refund you unless you want to pay the correct price.

 

Cancellations and no-shows

 

To cancel your booking please tell us as soon as possible. Cancellations up to 60 days before arrival will incur a fee to cover the cost of your refund.

If you do not show up and you have not cancelled your booking in advance, or if you cancel less than 60 days before arrival Saltstraumen Brygge is entitled to withhold your advance payment in full to cover our administration costs and compensate us for the risk that we do not resell your accommodation.

If Saltstraumen Brygge has incurred expenses specifically associated with your booking, you are obligated to cover such expenses. 

 

What if I need to cancel because of an emergency or unavoidable circumstance?

 

We recommend purchasing a travel cancellation insurance (and in particular, cancel-for-any-reason (CFAR) policy) to avoid the cost of cancellation fees if you are unable to travel for unexpected reasons, such as a sudden serious illness or death of a guest, additional guest, immediate family member, or caregiver, damage to your property or an accident. 

In those circumstances you can also amend your booking (change your arrival date (same year only, changing dates to next year is not available).

 

Early departure 

 

If you have booked a room or a boat for a certain length of time but decide to leave earlier, this will not cause any price adjustment.

 

If We Cancel Your Booking

 

If we cancel your booking (except where it’s because you haven’t paid or unless we have cancelled because of one of the reasons listed in ‘Events Beyond Our Control’), you can have a full refund or accept a replacement accommodation from us of a similar standard and price if we can offer you one.

 

Events Beyond Our Control

 

Examples of events beyond our control are: war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, actual or potential severe weather conditions, the imposition of sanctions or other governmental action and any other similar events.

 

If We Change Your Accommodation

 

We aim to give you what we promise but, as our accommodation are planned a long time in advance, sometimes things can change. If we tell you about a major change after you book your accommodation, you can:

• accept a replacement accommodation from us of the same or similar standard and price at the date of the change, if we are able to offer you one,
• cancel your booking and receive a full refund (please note that we have no control over the exchange rate that will be calculated for refunds and we are not responsible for any loss incurred).

 

During your stay

 

Only you can use your accommodation. You are responsible for any damage to your accommodation or its contents during your stay.

We can refuse to accept you or continue dealing with you if we, or another person in authority, believe your behavior (by any form of communication or in person) is disruptive.

If you are disruptive on your stay, we can remove you from your accommodation. You will not be entitled to any refund in either case and we will not provide compensation or meet any costs or expenses.

If you are disruptive you will be responsible for any damages, costs and expenses (including legal expenses) incurred as a result, including for example cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any guest, members of staff or agent affected by your actions.

Disruptive behavior includes being threatening or abusive, damaging property, upsetting, annoying or disturbing any guest, members of staff or agents or putting any of them in danger.

 

If Things Go Wrong During Your Stay

 

If you are in difficulty on your stay, we will help by providing information on health services and local authorities and helping you to make phone calls and/or send emails. You will be responsible for any costs we incur if the difficulty is your fault.

If you have a complaint you must tell our representative straight away so we can solve the issue.

 

Modifications of The Terms and Conditions

 

Terms of this Agreement may be varied at any time by Saltstraumen Brygge at its own discretion. In this case, the new terms of the Agreement will be available on our website and will automatically apply to you with immediate effect, except for if you booked your accommodation with us before the date of publication of the new terms, in which case the previous accepted version of the Agreement remain applicable.